
Conversational UI for Transaction Disputes
Redesigning a credit card dispute process with conversational UI to reduce call center costs while improving customer satisfaction by 70%.

Redesigning a credit card dispute process with conversational UI to reduce call center costs while improving customer satisfaction by 70%.

Unified enterprise design system enabling global product teams to create custom themes based on common, centrally-maintained components.

A native digital health app providing treatment recommendations and connecting users to healthcare providers through virtual visits.

A native app simplifying end-of-lease vehicle inspections while automatically generating used auto dealership listings.

Visual design concepts for a thyroid cancer diagnosis app, featuring 3D holographic anatomy visualization and animated data displays.

A responsive e-commerce experience with product customization, community features, and streamlined ordering.

HTML5 brand experience for Nickelodeon's TMNT relaunch, featuring interactive hero rotation and modernized template system.

Interactive brand experience for Marvel's "The Avengers" toy launch, featuring a product showcase and character bios.

Interactive holiday experience featuring a toy-inspired wishlist builder with personalized recommendations and sweepstakes entry.

Immersive brand experience featuring animated heroes and villains, character bios, downloads, and product showcases.

Shipping box redesign featuring coastal lifestyle photography to elevate the brand experience through unboxing.

Print campaign to promote the client's then-new 32nm semiconductor manufacturing process.

Marketing collateral for AT&T's business networking program, including brochures and event promotional materials.